Contact us with Patchs
You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the Patchs service
- phone us on 01744 612553
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Patchs service
- phone us on 01744 612553
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Other ways to get help
GP Clinic Times
The practice uses an appointment system and appointments are available at the following times:
- Monday, 9am to 12:15pm then 3:30pm to 5:45pm
- Tuesday, 9am to 12:15pm then 3:30pm to 5:45pm
- Wednesday 9am to 12:15pm then 4:30pm to 7:45pm
- Thursday, 9am to 12:15pm
- Friday, 9am to 12:15pm then 3:30pm to 5:45pm
Additional appointment services
Pharmacy
As well as the care at the pharmacy service, our receptionists are happy to book a minor ailments consultation with a local pharmacist of your choice.
Additional doctor and advanced nurse practitioner appointments
We can book an appointment for you at:
- Woodside Health Centre: Saturday, 9am to midday, Sunday 9am to midday
- Millennium Centre: Monday to Friday (except Tuesday), 5:30pm to 9pm, Saturday, 8am to 3pm, Sunday, 8am to midday
- Rainhill Clinic: Monday to Friday, 5pm to 9pm
- Rainford Health Centre: Tuesday, 5:30pm to 9pm
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01744 612553 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 01744 612553 before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.